Check our most frequently asked questions... If you need more help don't hesitate to call us and we will be happy to help!

Contact form


Call us for help and support 02890 847040

Is there a minimum age requirement for renting the vehicles?
Yes, you need to be over 25 years old to hire a vehicle from ourselves.
How long must I have held my driving license for, what about penalty points?
To hire a vehicle you must have held a driving license for a minimum of 5 years and have no more than six penalty points on your license.
What identification do I need to bring with me?
Your driving license and 2 utility bills (i.e water, electricity) which state the same address as the driving license. Unfortunately we cannot accept mobile phone bills or satellite bills. We also require electronic payment by a card in the hirers name. Like many other vehicle hire companies we will take an electronic fingerprint image and a photo before issuing any vehicles.
What is the deposit required to hire one of the vehicles?
The deposit is £500, this will be taken electronically via card payment and will be refunded on safe return of the vehicle. Please note it may take up to 48 hours for the refund to return to some types of bank account.
What is the excess on the insurance policy provided with hire:
The excess is £1000
What is your cancellation policy?
The Hire Centre require 50% of the hire cost to be paid as a deposit on booking. If the vehicle is cancelled 14 days or more before the rental date start date then only the booking deposit will be retained. If the vehicle is cancelled between 7 and 13 days before the rental start date then the booking deposit plus an additional 25% of the hire cost will be retained. If the vehicle is cancelled between 1 and 6 days before the rental start date then the entire rental premium is due.
How can I pay?
You can pay by most major credit and debit cards excluding American Express. You can also pay by electronic transfer. We do not accept cash.
Do you charge a surcharge of the vehicle is not brought back with a full tank of fuel?
Yes, if the vehicle the vehicle is returned with the fuel tank lower than when the vehicle was supplied we charge a minimum refuelling surcharge of £20 + Vat in addition to the amount of fuel required to fill the tank to its pre-rental level.
Do the vehicles have breakdown cover?
Yes indeed, our vehicles are fully covered for breakdown and we guarantee to replace the vehicle within 36 hours. We will endeavour to replace the vehicle like for like where possible, but if this is not possible, we will offer you a refund determined by the amount of hire time remaining.
Can I hire a vehicle using my own insurance?
No problem at all, please ensure that you tell your insurer that you are hiring a vehicle. We require that a copy of the amended insurance certificate be sent from your insurer.
Can you provide baby seats, sat nav etc
Yes we can! A small daily hire fee will be added to your bill for the following: Baby seats: £3.50 Sat Nav: £3.50 Please note: Baby seats must be fitted to the vehicles by the guardians of the child that the baby seat is for.